Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13590 Someone from NSW thinks vodafone is extreme at 21 Jan 2011 09:15:16 AM
Here is a list of the issues I have had in the past 3 week I have been a customer.
1 - Multiple dropped calls when calling another Voda customer less the 1 km away with the CBD.
2 - Failure to set up a new pre paid sim x2. Firstly after completing 90% of the process I got transferred and needed to go through the entire process again with an actual person. Secondly after completing the entire set up process and waiting for my number to come through for 6 hours, I called and was told nothing had been recorded and needed to do it all again with the customer service rep.
3 - After setting up my vodafone online, i then needed to reset the password, entered my number and was then told i had failed to answer my security question 3 times and was locked out for 24 hours.
4 - Tried to register my Credit card online, never used it before ever, but was told i had tried to register it too many times and could not complete.
5 - after being told by a CSR that the amount i topped up would determine which prepaid plan i could go on, i had to call customer services to change plans.
This is all within 3 weeks, after 3 years living in the UK i cannot believe how backward and prehistoric the vodafone network is in Australia. It is extremely expensive and incredibly hard to do anything involving changes to your account.
Oh and i forgot, after picking up a my new sims from a vodafone shop telling them i needed micro sims for a iphone 4, he gave me normal sims. I returned to the shop and then cut them down, but i still needed to trim the smaller sim to phone the phone.
Joke. Is Telstra any good?
1 - Multiple dropped calls when calling another Voda customer less the 1 km away with the CBD.
2 - Failure to set up a new pre paid sim x2. Firstly after completing 90% of the process I got transferred and needed to go through the entire process again with an actual person. Secondly after completing the entire set up process and waiting for my number to come through for 6 hours, I called and was told nothing had been recorded and needed to do it all again with the customer service rep.
3 - After setting up my vodafone online, i then needed to reset the password, entered my number and was then told i had failed to answer my security question 3 times and was locked out for 24 hours.
4 - Tried to register my Credit card online, never used it before ever, but was told i had tried to register it too many times and could not complete.
5 - after being told by a CSR that the amount i topped up would determine which prepaid plan i could go on, i had to call customer services to change plans.
This is all within 3 weeks, after 3 years living in the UK i cannot believe how backward and prehistoric the vodafone network is in Australia. It is extremely expensive and incredibly hard to do anything involving changes to your account.
Oh and i forgot, after picking up a my new sims from a vodafone shop telling them i needed micro sims for a iphone 4, he gave me normal sims. I returned to the shop and then cut them down, but i still needed to trim the smaller sim to phone the phone.
Joke. Is Telstra any good?
Telstra got the best reception and internet speed hands down. i had to upgrade my data pack to 2gb because it was that fast. With vodafone ive never gone past 1gb due to the super slow speed. Also! Less than 5mins waiting time when calling their call center!!
Telstra all the way!