Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13596 Someone from VIC thinks vodafone is a load of garbage at 21 Jan 2011 09:18:04 AM
I just got the new iphone with vodafail 6 days ago. Was told when I got the phone that if the coverage was bad either in my place of work or my home that I would have cause to cancel my contract. Came to work and guess what.. no service! I work in East Melbourne. Have now spent a total of 3 hours and 14 minutes dealing with them on the phone and have been told that yes we do have problems with our coverage, but you need to wait 5 business days for us to 'investiage' your claim. I have spoken with 7 different people on the phone and have got nowhere. What was interesting was that they kept on trying to offer me better plans or free stuff. I am on a $49 plan, and they offered to upgrade me to the $70 plan for free, not bill me for 2 months, and also give me a credit. I asked how this would help me when I GET NO SERVICE!!! What a complete joke. I have signed up for the class action law suit against them and am going to take this as far as I can. I want out as soon as possible, and I will never ever recommend them to anyone.