Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13598 Someone from VIC thinks vodafone is Very poor at 21 Jan 2011 09:18:13 AM
Hi I can't wait till both our contract's run out in 2 months, for the past nearly 2 years, it has been constant drop outs, and lack of coverage. When visiting Lancefield/Romsey there is no coverage. When I complained to some locals, they said "you aren't with Vodafone are you? It doesn't work here"
As I'm going to be visiting there regularly this year I can't wait until I can go with someone else who offers a decent service for the $$ we pay. Also had problems with late voicemails & texts, and when signing up got a 10% discount on the contract, with 2 months free, this has never happened, gave up being on hold and talking to several different people who all promised to fix our account, never have got the 2 free months, and no 10% discount. Absolutely hopeless. Think we might have to go back to Telstra, they are rip offs but at least you get the service you expect.
As I'm going to be visiting there regularly this year I can't wait until I can go with someone else who offers a decent service for the $$ we pay. Also had problems with late voicemails & texts, and when signing up got a 10% discount on the contract, with 2 months free, this has never happened, gave up being on hold and talking to several different people who all promised to fix our account, never have got the 2 free months, and no 10% discount. Absolutely hopeless. Think we might have to go back to Telstra, they are rip offs but at least you get the service you expect.