Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13605 Someone from NSW thinks vodafone is Very, very.... at 21 Jan 2011 09:22:30 AM
After being a vodafone customer for several years starting with a work mobile (that I did not pay the bills for) and then moving onto being a direct customer I have had my fair share of network problems. That is not what I want to post about.
When I decided to leave Vodafone, I contacted their call centre. After around an hour in various queues I finally got to speak to someone and requested that they terminate my service and contract. As I still had around two weeks before my contract was up I was told that I couldnt forward date the cancellation so would need to call back once the contract had finished. This was quite annoying as I really didnt want to have to go through the pain again.
Roll forward two weeks. I called again to request that I cancel the contract. This time I waited in excess of an hour to talk to someone and when I finally did they would not terminate the contract for me. I had to answer a whole bunch of questions about why i was leaving and then get put through to someone else who had some "great offers" to talk to me about - despite my protestations I went back on hold, this time for another 45 minutes (at least).
The next person eventually cancelled the contract.
Roll forward 1 month - I got a bill. Not for the phone service but for two video packages that I had on the phone. APparently termination of the phone contract so the phone no longer works does not automatically cancel these services.
As the bill is only $7 per month, I think I will just pay this for the rest of my life to avoid the need to ever have to deal with Vodafone again!
When I decided to leave Vodafone, I contacted their call centre. After around an hour in various queues I finally got to speak to someone and requested that they terminate my service and contract. As I still had around two weeks before my contract was up I was told that I couldnt forward date the cancellation so would need to call back once the contract had finished. This was quite annoying as I really didnt want to have to go through the pain again.
Roll forward two weeks. I called again to request that I cancel the contract. This time I waited in excess of an hour to talk to someone and when I finally did they would not terminate the contract for me. I had to answer a whole bunch of questions about why i was leaving and then get put through to someone else who had some "great offers" to talk to me about - despite my protestations I went back on hold, this time for another 45 minutes (at least).
The next person eventually cancelled the contract.
Roll forward 1 month - I got a bill. Not for the phone service but for two video packages that I had on the phone. APparently termination of the phone contract so the phone no longer works does not automatically cancel these services.
As the bill is only $7 per month, I think I will just pay this for the rest of my life to avoid the need to ever have to deal with Vodafone again!