Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13606 Someone from QLD thinks vodafone is The worst kind of fail imaginable! at 21 Jan 2011 09:22:39 AM
Poor customer service - being on hold for more than half an hour before giving up.
Calling back the next day and waiting 40 MINUTES before getting to talk to someone about a handset issue and then being told "it is the battery", when I had already bought a new battery for it (as I assumed this was the problem).
Paying for a contract but having no phone for a month while the handset was sent away to be fixed under warranty and then being without it for an extra week when they can't even be bothered to let you know it is back from repairs.
Getting your supposedly "newly replaced" phone home and trying to charge it and realising that it is no different to the one you sent in for repairs over a month ago.
Realising that you'll be without your phone for another month or more with no guarantee it will work when you get it or a claimed new replacement back...
As soon as I am out of contract Vodafone will NEVER get my business again!
Calling back the next day and waiting 40 MINUTES before getting to talk to someone about a handset issue and then being told "it is the battery", when I had already bought a new battery for it (as I assumed this was the problem).
Paying for a contract but having no phone for a month while the handset was sent away to be fixed under warranty and then being without it for an extra week when they can't even be bothered to let you know it is back from repairs.
Getting your supposedly "newly replaced" phone home and trying to charge it and realising that it is no different to the one you sent in for repairs over a month ago.
Realising that you'll be without your phone for another month or more with no guarantee it will work when you get it or a claimed new replacement back...
As soon as I am out of contract Vodafone will NEVER get my business again!