Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13609 Someone from NSW thinks vodafone is Massive Fail at 21 Jan 2011 09:24:09 AM
Frustrated by continued poor coverage, drop outs and slow SMS/email messaging I emailed Vodaphone with a very detailed list of my concerns and a request for advice on how best to deal with these concerns and what options were available - in return I received a standard form response full of jargon and not the least helpful. I replied with words to this effect 3 days ago and have heard nothing back. Here's the form response I was given - can you decipher it? Does it help ease your pain?
Vodafone's GSM (2G) network covers up to 94.52%* of the Australian population. Our GPRS (2.5G) network covers 92% of the places you live and work in Australia. 3G available to 94% of the Australian population. Capital cities and larger regional centres operate on UMTS 2100MHz and smaller regional centres on UMTS 900MHz. 3G services are available in Vodafone's 3G areas - compatible device required. In metropolitan and some regional areas, Vodafone's 3G network operates on UMTS 2100Mhz. In smaller regional areas with Vodafone coverage, Vodafone's 3G network operates on UMTS 900Mhz. All 3G 900Mhz devices available from Vodafone are 2100Mhz compatible. However, not all 2100Mhz devices are 900Mhz compatible. Customers with 2100Mhz devices that are not 900Mhz compatible will experience GPRS (or Edge, where available) coverage in 3G 900Mhz areas. Slower speeds can be expected outside Vodafone's Mobile Broadband areas. Individual customer experience may vary - many factors affect access, capacity and speed. See www.vodafone.com.au/coverage for more details.
Important: While the highest standards are applied in preparing coverage maps, 100% mapping accuracy cannot be guaranteed.
Vodafone's GSM (2G) network covers up to 94.52%* of the Australian population. Our GPRS (2.5G) network covers 92% of the places you live and work in Australia. 3G available to 94% of the Australian population. Capital cities and larger regional centres operate on UMTS 2100MHz and smaller regional centres on UMTS 900MHz. 3G services are available in Vodafone's 3G areas - compatible device required. In metropolitan and some regional areas, Vodafone's 3G network operates on UMTS 2100Mhz. In smaller regional areas with Vodafone coverage, Vodafone's 3G network operates on UMTS 900Mhz. All 3G 900Mhz devices available from Vodafone are 2100Mhz compatible. However, not all 2100Mhz devices are 900Mhz compatible. Customers with 2100Mhz devices that are not 900Mhz compatible will experience GPRS (or Edge, where available) coverage in 3G 900Mhz areas. Slower speeds can be expected outside Vodafone's Mobile Broadband areas. Individual customer experience may vary - many factors affect access, capacity and speed. See www.vodafone.com.au/coverage for more details.
Important: While the highest standards are applied in preparing coverage maps, 100% mapping accuracy cannot be guaranteed.