Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1361 Someone from VIC thinks vodafone is which Voda network ??? at 21 Dec 2010 04:13:35 PM
One of the most confusing things at the moment with Vodafone is what type of 3g phone customers should be using.
Vodafone and Optus appear to have been promoting mobiles that can access the 2100mhz and 900mhz bands which both Voda and Optus use for 3g while Telstra has been naturally promoting mobiles which access 2100mhz and 850mhz, the latter used for their NextG network.
3 mobile seem to have had a bet each way with at first selling 'mega' 3g mobiles which operated on 2100/850mhz because 3 customers can roam onto Telstra NextG in country areas then since amalgamating with Vodafone moving to selling 2100/900mhz 3g mobiles. One assumes the move to 2100/900mhz mobiles was due to all 3 customers eventually moving to Voda.
However, Vodafone have just started their new 850mhz 3g service in capital cities to complimant their existing 2100mhz network, quite a bit of it active in Melbourne. The problem is, as explained above, most dual band Aust 3g phones are either 2100/900 or 2100/850mhz I think the latest iPhone is an exception being 2100/900/850mhz.
So potentially if you have an unlocked mega '3' phone or Telstra 3g phone with a Vodafone sim in it you will obtain a different network result than a standard Voda 3g phone with Voda sim operating on 2100/900mhz. The former being better in the city where Voda have 2100/850mhz the latter better in voda country areas which use 900mhz.
So what Vodafone should come out and say is what type of 3g mobile phone is best if you want to the best access their 3g networks.
Some of the funny reception problems being reported 'may' in part be due to the above particulary where people have switched their Vodafone sim from a 2100/900mhz mobile to a 2100/850 mobile (say a Nokia E63-1 to a Nokia E63-3)and gained different reception.
Vodafone and Optus appear to have been promoting mobiles that can access the 2100mhz and 900mhz bands which both Voda and Optus use for 3g while Telstra has been naturally promoting mobiles which access 2100mhz and 850mhz, the latter used for their NextG network.
3 mobile seem to have had a bet each way with at first selling 'mega' 3g mobiles which operated on 2100/850mhz because 3 customers can roam onto Telstra NextG in country areas then since amalgamating with Vodafone moving to selling 2100/900mhz 3g mobiles. One assumes the move to 2100/900mhz mobiles was due to all 3 customers eventually moving to Voda.
However, Vodafone have just started their new 850mhz 3g service in capital cities to complimant their existing 2100mhz network, quite a bit of it active in Melbourne. The problem is, as explained above, most dual band Aust 3g phones are either 2100/900 or 2100/850mhz I think the latest iPhone is an exception being 2100/900/850mhz.
So potentially if you have an unlocked mega '3' phone or Telstra 3g phone with a Vodafone sim in it you will obtain a different network result than a standard Voda 3g phone with Voda sim operating on 2100/900mhz. The former being better in the city where Voda have 2100/850mhz the latter better in voda country areas which use 900mhz.
So what Vodafone should come out and say is what type of 3g mobile phone is best if you want to the best access their 3g networks.
Some of the funny reception problems being reported 'may' in part be due to the above particulary where people have switched their Vodafone sim from a 2100/900mhz mobile to a 2100/850 mobile (say a Nokia E63-1 to a Nokia E63-3)and gained different reception.
21 Dec 2010 06:57:49 PM: Yep but as has happened before and will happen again the phones coming out moving forward appear to be pent/hexband and dual mode to cover all frequency requirements. Each frequency also behaves differently depending on the situation. 900Mhz carries further from towers, 2100Mhz is a better data barer. It's a moment in time. How long was 3G going before you actually got a 3G phone?