Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13615 Someone from ACT thinks vodafone is Not at 21 Jan 2011 09:25:59 AM
If a company purports to be a telecommunications carrier there is a reasonalb eexpection that the basic services should work clearly that is not the case.
Vodafone are totally in control of signing up additional users. They could put a maratorium on signing on new users say for 3 months until they improve things - however they do not.
They are compounding an already bad situation. Your suggestion that it is user externalisation of the problemm is laughable. To use an analogy if you bought a new $15,000 car versus say a $100,000 BMW - is there an expectation that the cheaper car has substandard breaks or steering. I think not - it functions as a basic car.