Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1362 Someone from NSW thinks vodafone is Useless at 21 Dec 2010 04:17:58 PM
Pity I didn't find this website before I rang Vodafail at the weekend attempting to buy an iphone. After fighting my way through the system and hanging on for a total of 75 minutes, i managed to tell someone I wanted to buy an iphone4. As I use prepaid I was told I would need to upgrade to a plan before I could order an iphone. I relcutantly agreed to this. I was told to ring back to order the iphone once my new Sim arrived. My new Sim arrived today, guess what, it doesn't work. Tried to ring but Lara has lost the plot and can't finish a sentence. It did eventually go through to somewhere and I get another voice telling me I will have to wait at least 40 mins to speak to someone. There isn't an option on the website for dodgy Sims, I may have to give up work soon as most of my life is taken up hanging on the phone waiting to speak to someone I can't understand from Vodafail. I suspect there is only 1 person working in the call centre as I have spoken to the same person twice!
22 Dec 2010 09:48:48 PM: Your number doesn't automatically change over to the microsim, go into a store and they will perform a Sim Swap for you.