Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13631 Someone from VIC thinks vodafone is It's A LOOTER. at 21 Jan 2011 09:34:26 AM
Alright, so before going on a vacation out of the country I call the customer care and ask them about the roaming charges. The customer care dude tells me everything but doesn't tell anything about the data charges on roaming. Guess what, I'm charged $83 for 8 megabytes of net surfing. When I call back and ask them what is this shit! More than $10 per MB of data?!!They said it's standard across all service providers, but since you were not informed about it by the call center guy, we are gonna waive off $20. So, you still need to pay $6.3 per MB of data. Is this Sane or what? And next thing I know is, they don't waive off a dime irrespective of offering that $20 waiver. So, they are asking me to pay all of 83 bucks.