Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13634 Someone from NSW thinks vodafone is Very Poor and doesn't really deliver at 21 Jan 2011 09:35:40 AM
My problems are:
1) delayed messages and voicemail even to other vodafone phones sometimes days late. As well as receiving messages all at once instead of throughout the day when they were sent.
2) poor service and call drop outs especially within my house. I've tested this besides other phones with other providers who have full coverage and watched my service decline to zero. My previous telco had no problems with call drops outs or service within my house.
3)fluctuating 3G coverage especially within the city.
4)unhelpful staff when contacted either through the call centre or within a shop.
5) Question really - has anyone questioned the amount of information collected when applying for a contract?? I didn't have to supply as much information for a mortgage.
Thanks for organising the website! I now know I too am not alone and will consider other telcos as this seems ....are there equivalent websites for them???
1) delayed messages and voicemail even to other vodafone phones sometimes days late. As well as receiving messages all at once instead of throughout the day when they were sent.
2) poor service and call drop outs especially within my house. I've tested this besides other phones with other providers who have full coverage and watched my service decline to zero. My previous telco had no problems with call drops outs or service within my house.
3)fluctuating 3G coverage especially within the city.
4)unhelpful staff when contacted either through the call centre or within a shop.
5) Question really - has anyone questioned the amount of information collected when applying for a contract?? I didn't have to supply as much information for a mortgage.
Thanks for organising the website! I now know I too am not alone and will consider other telcos as this seems ....are there equivalent websites for them???
24 Jan 2011 07:01:11 PM: Yeah the eternal question. I think if home loans were invented 15 years ago they would be very different also the telcos are protecting their own interests cos property is always where you left it and increases in value, mobile phones not so much.