Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13644 Someone from QLD thinks vodafone is failure to honor warranty at 21 Jan 2011 09:41:38 AM
i bought an i-phone from a vodafone store and on its last 3 months of its warranty the phone failed and was sent to vodafone for repair (together with my friend's i-phone, so there's 2) but it took over a month for them to get back to us saying the units were water-damaged when in fact they cant show us any proof it was water-damaged (and i can tell honestly that the iphone hasnt been wet at all)and they were charging us over $300 each to repair it. So I just decide to get my i-phone back from them and it took another 4 weeks before we received it. Eventually the warranty expired while the unit in their hands, I took the i-phone to a private technician and he repaired it for $80 and no water-damaged like vodafone claims. How's that for warranty????