Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1365 Someone from QLD thinks vodafone is ACCC fail at 21 Dec 2010 04:33:43 PM
I have periously posted my issues and have now spent time reading other peoples issues and the responses. For those of you supporting Vodafone and suggesting this is a minor issue, you are forgetting one important point and that is the ACCC is investigating and I believe Optus is taking legal action over another matter. Makes me think this is bigger than you might believe.
21 Dec 2010 04:35:45 PM: my typo above. Should read "I have previously"
21 Dec 2010 05:46:20 PM: The Optus legal action is over use of the word "Infinite", nothing to do with service. They just got their panties in a twist because they got dragged over the coals for their "Unlimited" plans previously. It's your basic Pot calling the Kettle Black scenario.
21 Dec 2010 06:20:24 PM: Yeah Optus are just having a sook.
22 Dec 2010 04:21:09 PM: read the news as optus LOST the court action and Vodafone can contiue as normal... get ya facts first before you make silly comments like this
22 Dec 2010 09:55:13 PM: Just so you know the chairman of the ACCC is actually BACKING Vodafone. Get a life and stop posting all this rubbish when none of you have no idea what you're talking about. 'Wah i'm on hold for 15 minutes and then I had to talk to an Indian' get the hell over it you pretentious pricks. Stop complaining about every little thing because the TV says you should, I bet you all love ACA and Today Tonight because you think you're getting the inside scoop. Well here's the dirty little secret, it's all a load of crap.
22 Dec 2010 11:00:57 PM: Come on somebody- dignify that previous comment with a response.
22 Dec 2010 11:11:35 PM: Haha some people are clearly brainwashed by Vodafone - or working for them and ignoring the issues. 15 minutes would be a remarkably short wait, try 2 hours to be transferred to a division that is closed. All the while listening to a radio with worse reception than a vodafone mobile.