Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13650 Someone from NSW thinks vodafone is Really bad at 21 Jan 2011 09:43:47 AM
I had all sorts of problems when I switched to vodafone from another provider (prepaid).I asked to have my number ported, instead they gave it to another customer! After 4 days of complaints and calls I finally got my number back.The city shop that signed me to vodafone prepaid were useless when it came to any hep over this matter. They simply said to contact my previous provider. The vodafone call center was quite poor at times regarding customer service. A few times I was cycled through the queue and hanged up on. Luckily I had a few helpful call center operators to assist me. My recent issue is recharging my prepaid which I was unable to do so using the 1511 number. My number was not recognised. Then I tried calling their 1300 support number but it was not available. So I called support using the 1555 number. I explained my situation to the call center person and they recharged my phone using my voucher's details. However, when I asked her to why the recharge option didnt work via the 1511 option, she ignored my question and after I repeated my question she said that my line was noisy and that she had to go. I will be switching to another provider after this prepaid expires.