Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13667 Someone from VIC thinks vodafone is this network is a disaster! at 21 Jan 2011 09:55:06 AM
we have 14 phones and 1 internet sim all with vodafone. we joined on a corporate plan with promises like conference calling, call transfers between users etc. all of which is useless because of the constant drop outs and lack of useable service.
In one conference call a few weeks ago we took over an hour to have a 10 minute discussion and had to add people back in to the conversation dozens of times as they constantly dropped off the conference.
the time it takes for text messages and voicemails to be delivered renders them completely useless as the topic of them is usually over before we even get the messages.
The internet connection connects as HSUPA or GSM which is much slower than 3G most of the time despite all phones showing 3G coverage.
Vodafone customer service is unable to offer us any useable assistance other than to blame us, whiile their billing department is perfectly competent and charges us a flagfall for every reconnection call, every SMS and voicemail and charges us for 3G internet that is not being delivered.
Can't wait to get out of this SCAM!
In one conference call a few weeks ago we took over an hour to have a 10 minute discussion and had to add people back in to the conversation dozens of times as they constantly dropped off the conference.
the time it takes for text messages and voicemails to be delivered renders them completely useless as the topic of them is usually over before we even get the messages.
The internet connection connects as HSUPA or GSM which is much slower than 3G most of the time despite all phones showing 3G coverage.
Vodafone customer service is unable to offer us any useable assistance other than to blame us, whiile their billing department is perfectly competent and charges us a flagfall for every reconnection call, every SMS and voicemail and charges us for 3G internet that is not being delivered.
Can't wait to get out of this SCAM!