Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13673 Someone from NSW thinks vodafone is HOPELESS at 21 Jan 2011 09:59:57 AM
Oh where to begin!
I've been with Vodafone for over five years and here are a few gems...
1. Originally on a $79 cap plan I had exceeded my limit a few months in a row due to friends and family moving interstate and OS so I rang Vodafone and they suggested I change to a different cap, so I changed to the $99 cap which was more cost effective. I was worried about my contract so actually recorded conversations to ensure my contract would stay the same - no problem I was told. After 3 months on the $99 cap I changed back to the $79 cap. THEN - when I called to double check when my 24month contract expired I was told the year - 2014!! Because I had changed my original cap plan they added 24months with each change! And so began a drama that lasted over a week while the problem was fixed to prove that I could change cap plans freely (as stated in my contract which was meant to expire in 2008!)
2. COUNTLESS MMS and SMS messages that never get recieved and STILL charged for (upon calling the call centre I was told there was no way to actually prove that messages were not recieved so I was to be charged regardless - this was said by an Australian call operator).
3. EXTREME waiting times to speak to a customer SERVICE operator for Vodafone and this is AFTER their call centres have been outsourced to Asia.
4. Call service operators who NEVER understand the problems as they can only help with information on their computer - this leads to repetitive conversations of them reading from a screen and not actually resolving the issue OR understanding the issue.
5. Poor, poor, poor reception all over Sydney for iPhone.
I've been with Vodafone for over five years and here are a few gems...
1. Originally on a $79 cap plan I had exceeded my limit a few months in a row due to friends and family moving interstate and OS so I rang Vodafone and they suggested I change to a different cap, so I changed to the $99 cap which was more cost effective. I was worried about my contract so actually recorded conversations to ensure my contract would stay the same - no problem I was told. After 3 months on the $99 cap I changed back to the $79 cap. THEN - when I called to double check when my 24month contract expired I was told the year - 2014!! Because I had changed my original cap plan they added 24months with each change! And so began a drama that lasted over a week while the problem was fixed to prove that I could change cap plans freely (as stated in my contract which was meant to expire in 2008!)
2. COUNTLESS MMS and SMS messages that never get recieved and STILL charged for (upon calling the call centre I was told there was no way to actually prove that messages were not recieved so I was to be charged regardless - this was said by an Australian call operator).
3. EXTREME waiting times to speak to a customer SERVICE operator for Vodafone and this is AFTER their call centres have been outsourced to Asia.
4. Call service operators who NEVER understand the problems as they can only help with information on their computer - this leads to repetitive conversations of them reading from a screen and not actually resolving the issue OR understanding the issue.
5. Poor, poor, poor reception all over Sydney for iPhone.
21 Jan 2011 11:09:39 AM: completely agree. f**k vodafail