26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13691 Someone from VIC thinks vodafone is Badly at 21 Jan 2011 10:08:04 AM
I am currenlty trying to upgrade from my current vodaphone to the new iphone4. After numerous misinformation or misdirecting i was told over the phone by one of there cusotmer service people that i had successfully managed to get a new iphone4 and that it would be coming to me via the mail/courier in a few weeks. After nearly 5 weeks of waiting and numerous calls to there custoemr services call centre i have now been informed that they cannot find my order that i placed over the phone ( i was informed that this was the correct way to upgrade to the new iphone for exisiting vodaphone custoemrs) and i now have to wait 3-4 days until there "supervisor" can get back to me to let me know what is going on.

Regardless to say i am not impressed and very unhappy with there level of service.