Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13697 Someone from WA thinks vodafone is 100% at 21 Jan 2011 10:09:48 AM
More than 2 hours on hold to Vodafail on 5 separate occasions over the course of a week trying to speak with a PERSON in customer service.
Ended up emailing my concerns, all problems that I have seen increase since December 2010: calls dropping; service completely dropping out; emails loading 2/3/4 times over; voicemail dropping out; not receiving messages at all, or much later than they were sent; poor coverage, even driving down the Mitchell Freeway! The response received from Vodafail was that my "concerns are not valid" and they have refused to release me from my contract and have said I need to phone them to discuss my concerns with a Vodafone representative...only I don't have 4 hours to wait on hold nor the inclination!
I am NOT getting the service I signed up for nor the service I am paying for. I have not received a personal apology, let alone any refund, for the considerable amount of time my phone has been disconnected from their network nor the inconvenience the above issues have caused.
Vodafone, you are rubbish.
Ended up emailing my concerns, all problems that I have seen increase since December 2010: calls dropping; service completely dropping out; emails loading 2/3/4 times over; voicemail dropping out; not receiving messages at all, or much later than they were sent; poor coverage, even driving down the Mitchell Freeway! The response received from Vodafail was that my "concerns are not valid" and they have refused to release me from my contract and have said I need to phone them to discuss my concerns with a Vodafone representative...only I don't have 4 hours to wait on hold nor the inclination!
I am NOT getting the service I signed up for nor the service I am paying for. I have not received a personal apology, let alone any refund, for the considerable amount of time my phone has been disconnected from their network nor the inconvenience the above issues have caused.
Vodafone, you are rubbish.
21 Jan 2011 10:33:14 AM: upon speaking to a supervisor when i got my contract cancelled, dont quote reception near highways, it is in high population density areas that they guarantee service, ie. CBD, Airports, major shopping precincts etc.
21 Jan 2011 11:45:02 AM: The Mitchell Freeway runs north-south amongst Perth's populated northern suburbs and there are numerous 'major shopping precincts', industrial areas and mobile phone service towers dotted along its length. It is the northern 'spine' of the Perth metropolitan area.