26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13701 Someone from VIC thinks vodafone is call drop outs and flagfall charges at 21 Jan 2011 10:10:46 AM
I experience call drop outs on a regular basis, to people on all networks. What is ridiculous is that when the call drops out, I will have to call again and get charged for flag-fall (connection)again and again! And this is eating into my monthly call credits.

At times when I call people, and the line seems to be blank, no ringtone, no hangup, just silence. Then I'd have to wait for a while and then it'll be fine, standing in the same location.

The thought that it maybe a handset issue is also far fetched, as I have a Vodafone exclusive mobile phone, so either way it'll be Vodafone's issue.

To be fair, I'll add that despite my first two bills being COMPLETELY incorrect, Vodafone call centre staff where very professional and helpful, albeit waiting on the phone for a long time.