26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13727 Someone from QLD thinks vodafone is BIG TIME FAIL at 21 Jan 2011 10:29:55 AM
Have been on $49 cap for over 1 year, and never exceed the cap limit. The last 2 billing periods have been $172 and $96!!! with no significant changes to the calling. Large number of dropping out events have been noted on the bills. Dropped into a Vodafone stall, and they refused to help. Unable to get through on customer care line. In the meantime I refuse to pay the bill - guess I will just wait to they cut off the phone!!! (Can I still keep my mobile # if I sign up with another carrier?)
21 Jan 2011 02:04:56 PM: Yes you can. Don't cancel it on vodaphone's end, your new provider can port your number across. This would count as an early termination of contract so vodaphone would charge you to do so. Boycotting payments would do little in your favor as it would count against your credit rating if it goes through to a collection agency, so see if voda is willing to waive any due to your issue.