Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13730 Someone from NSW thinks vodafone is EXTREME FAIL at 21 Jan 2011 10:31:07 AM
Im a new customer to vodafone and unfortunately im on a contract, i was sent a faulty phone and spent all up about 5 hours on hold with their customer service line, being put through from technical to the next ludicrous area they could pawn me off to. After putting through my complaint for what seemed like the hundreth time they finally emailed my the receipt for the phone so I could take it in to get fixed. One month later I still haven't heard from them as to the whereabouts of my phone, I call them only to be told that there is liquid in my phone most liekly from the battery leaking due to intense humidity and that I will have to pay $352 to get this fixed. How ridiculous is this? Not only am I paying $75 dollars a month for no network coverage and a phone that constantly turned off, I had to pay for the weather? Not only is customer service horrible, their policy is absolutely ridiculous!
21 Jan 2011 11:20:45 AM: If you signed up before jan 2011 lodge a complaint and say you want to be heavily compensated because vodafone have breached the contract terms and conditions.