26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13731 Someone from VIC thinks vodafone is Big at 21 Jan 2011 10:32:06 AM
I'm 10Km from Melb CBD, yesterday I only had data reception on and off also voicemail messages turned up about 2 hours after the phone call. I had registered a complaint online in early December which recieved an email reply suggesting if I didn't reply in a few days they would assume it was resolved. Interesting!

Thanfully my contract runs out at the end of the month so I will be moving carriers very quickly. Having said that my problems with them started a few months into my contract when I called up to change the "best mate" number. I had my phone blocked and demands to pay out my contract. (Apparently someone clicked a wrong button and I had only called up to do it as the website wasn't working) This resulted in many hours on a landline phone to every country but Australia to try and get my phone back online.

Like everyone else, I've missed appointments due to calls diverting straight to voicemail and then not registering for hours, texts turning up hours after being sent,had calls drop out, zero reception at inconvenient times and infuriating attempted conversations with call centre staff and Lara. There isn't going to be anything about Vodafone I'll miss.