Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13733 Someone from QLD thinks vodafone is crap at 21 Jan 2011 10:34:22 AM
I have been a Vodafone customer for 9 years but was pre-paid until 15 months ago when I signed a post-paid contract. Had no issues at all and thought they were great until September when my phone was disconnected apparently due to an upaid bill from April was supposedly direct debited from my account but failed to go through and it 'didn't show up in their system until September. This bill was paid and I had the bank statement and reciept from Vodafone to prove it but even if it wasn't paid, my phone was disconnected without any warning - no email, no text, no letter - I simply couldn't make outgoing calls or send texts one morning. Poor form. I had to call Vodafone and waited on hold for 1hr and 23mins before being connected to someone only to be chastised by an Indian gentleman who I stuggled to understand but was clearly annoyed at me for being annoyed when according their system the bill hadn't been paid. After my 1hr 23min hold, I spoke to this guy for 15mins before being told I was speaking to the wrong department anyway and that he would put me through to someone else. I waited a further 48mins on hold before being connected to an Indian woman who was of no use. By this stage I was VERY frustrated and after 12mins of discussions with her I asked to speak to the cancellations department and was put through (strangsly no hold time that time). I finally spoke to someone who was helpful but it still took 31mins to clear up the mess and get an apology for the mistake and a credit added to my account as was required to re-active my phone. Then of course you have to hang up and wait 20mins, turn your phone on and off and then it should be working. And I was then advised to call them back if I had any further issues - yeah right! I'm totally keen to waste another I spent 3hrs and 15mins on the phone in order to get them to fix THEIR MISTAKE. Not happy at all. After 9 years and what is definately more than $14,000 in expenses with theme, I am not impressed. That's what you get for customer loyalty. I will be terminating my relationship with them this year as soon as my contract ends.