Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13745 Someone from QLD thinks vodafone is VERY UNHAPPY! at 21 Jan 2011 10:46:15 AM
I have been a loyal customer of Vodafone for 6 years. I renewed my contract, signing up for 24 months with an iPhone 4 in September 2010.
About a week in, I noticed that my 3G data speed was rapidly decreasing - this has NOT improved in the last 4 months. This didn't worry me too much at first but then the SMS problems started. If I was on the 3G network, I was unable to send SMS but obviously if I de-activated the 3G then I couldn't browse, get emails etc. It took me 45 minutes to get through to someone who told me that Vodafone was doing upgrades in my area and it should be fixed within 2 hours. 3 days later it was finally fixed.
However, in the last 3 months I have had more that 5 times where I was sending text messages then a few hours later realising that I had not received any (ater sending a test to myself). When I called the first time, I was told that it was a problem with my sim and to reboot. This didn't work so I was given about 10 different options to go through before it started working again.
The next time it happened, I was on hold for 56 minutes before getting through to someone that could not understand what the problem was and I had to be put through to his supervisor who wasn't much more help but eventually gave me a code to disable call barring on incoming text and told me that I must have played with settings to cause this! I know for a fact that I didn't touch ANY settings and after some investigation, found that there was not even an option for call barring within the iPhone menu!
The third time this happened, I called vodafone and was on hold for 18 minutes before being disconnected. I called back, went through all the prompts and then LARA said "Sorry, something went wrong. You'rell have to hang up and try again". This happen 9 times before I finally go through to someone who told me that I had to fully restore my phone because it was a handset issue. Tried this, took 2 hours, didn't fix it. I called back anda further 30 minutes on hold got me back to someone else, I asked for the code and was bluntly told that there was no such code for call barring. 20 minutes later I managed to get him to look for it, speak to his supervisor and give it to me. Luckily I remembered to write it down as this same issue has happened a further 2 times since then.
On top of that, I constantly get call drop outs and no 3G even in CBD.
And the icing on the cake? I tried logging into Vodafone online and was told my password was incorrect. Upon trying to reset, I was told I wasn't even registered. So I went through the registration process and what do you know, all my details are exactly how I left them!
I have never had any reason to change before but I am seriously considering moving to another Telco because this is pathetic!
About a week in, I noticed that my 3G data speed was rapidly decreasing - this has NOT improved in the last 4 months. This didn't worry me too much at first but then the SMS problems started. If I was on the 3G network, I was unable to send SMS but obviously if I de-activated the 3G then I couldn't browse, get emails etc. It took me 45 minutes to get through to someone who told me that Vodafone was doing upgrades in my area and it should be fixed within 2 hours. 3 days later it was finally fixed.
However, in the last 3 months I have had more that 5 times where I was sending text messages then a few hours later realising that I had not received any (ater sending a test to myself). When I called the first time, I was told that it was a problem with my sim and to reboot. This didn't work so I was given about 10 different options to go through before it started working again.
The next time it happened, I was on hold for 56 minutes before getting through to someone that could not understand what the problem was and I had to be put through to his supervisor who wasn't much more help but eventually gave me a code to disable call barring on incoming text and told me that I must have played with settings to cause this! I know for a fact that I didn't touch ANY settings and after some investigation, found that there was not even an option for call barring within the iPhone menu!
The third time this happened, I called vodafone and was on hold for 18 minutes before being disconnected. I called back, went through all the prompts and then LARA said "Sorry, something went wrong. You'rell have to hang up and try again". This happen 9 times before I finally go through to someone who told me that I had to fully restore my phone because it was a handset issue. Tried this, took 2 hours, didn't fix it. I called back anda further 30 minutes on hold got me back to someone else, I asked for the code and was bluntly told that there was no such code for call barring. 20 minutes later I managed to get him to look for it, speak to his supervisor and give it to me. Luckily I remembered to write it down as this same issue has happened a further 2 times since then.
On top of that, I constantly get call drop outs and no 3G even in CBD.
And the icing on the cake? I tried logging into Vodafone online and was told my password was incorrect. Upon trying to reset, I was told I wasn't even registered. So I went through the registration process and what do you know, all my details are exactly how I left them!
I have never had any reason to change before but I am seriously considering moving to another Telco because this is pathetic!
21 Jan 2011 11:08:09 AM: Oh and I forgot to mention - I put all of this into a written online complaint in November and haven't had a response. Terrible customer service!