Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13749 Someone from QLD thinks vodafone is 80% at 21 Jan 2011 10:49:51 AM
Having taken up Vodafone as a business client, I find it continually discouraging when the network drops out either whilst I am on a phone call to a customer or trying to locate a service.
I don't understand how the reception for other network clients is fine and mine cannot keep up. My clients like to be able to speak to me when they can and recently even just a trip to Toowoomba put me off the map!
Last year, on a business trip to Japan I was assured I would be able to roam from overseas. Having arrived in Japan, I found this was not the case and spent days on the internet trying to get my service up and running.
Only 4 days prior to leaving did I finally have the coverage I was promised would be ok. By that stage a wedding cake order had been cancelled as the Bride had been unable to locate me and I had lost other clients enquiring about orders too.
'Not happy Jan'
Now with issues on my iphone, I have not been able to use it whilst on contract with Vodafone and find it disheartening that the contract and the waaranty don't go hand-in hand. As far as I'm conerned if I'm still paying for the product and it fails through no fault of my own, I shouldn't have to wait to have the phone replaced or pay for the replacement.
The system is ridiculus and as soon as my contract is finished I will be changing suppliers.
I don't understand how the reception for other network clients is fine and mine cannot keep up. My clients like to be able to speak to me when they can and recently even just a trip to Toowoomba put me off the map!
Last year, on a business trip to Japan I was assured I would be able to roam from overseas. Having arrived in Japan, I found this was not the case and spent days on the internet trying to get my service up and running.
Only 4 days prior to leaving did I finally have the coverage I was promised would be ok. By that stage a wedding cake order had been cancelled as the Bride had been unable to locate me and I had lost other clients enquiring about orders too.
'Not happy Jan'
Now with issues on my iphone, I have not been able to use it whilst on contract with Vodafone and find it disheartening that the contract and the waaranty don't go hand-in hand. As far as I'm conerned if I'm still paying for the product and it fails through no fault of my own, I shouldn't have to wait to have the phone replaced or pay for the replacement.
The system is ridiculus and as soon as my contract is finished I will be changing suppliers.