26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13750 Someone from ACT thinks vodafone is Customer fail at 21 Jan 2011 10:50:05 AM
21 Jan 2011 10:55:47 AM: two thumbs up
21 Jan 2011 11:08:28 AM: Three thumbs down.
21 Jan 2011 11:08:54 AM: Firstly telstra has cap plans that are pretty comparable to vodafones in regards to price. Secondly what your saying in regards to vodafone saying that they are cheaper but their service isn't as good is a load of rubbish. Vodafone has never stated that "you may not be able to use your phone due to complete lack of signal pretty much everywhere" before you sign up for a contract. Finally it's one thing to offer a lower standard of service for a lower cost but vodafones service is near non existent. It would be like going to a mechanic because they were slightly cheaper and then they give you your car back and all they had done is sit in the drivers seat. I doubt you would be sitting there going "herp derp but it was cheaper so it's all good" if that was the case. So basically get a real clue
21 Jan 2011 11:59:05 AM: You are quite wrong. VF is basically selling a product. To sell a product it must be by law "fit for purpose" and this is where VF fails. The service they are currently providing is not fit for the purposes that VF is advertising. As a result many people end up have a phone that has as much functionality as a paper-weight.
21 Jan 2011 12:35:00 PM: 1:08 - If Telstra is "pretty comparable" then why not go to them in the first place? and if you learnt to read I wasn't saying that Vodafone was saying they are cheap and therefore their service isn't good.
To state the there is no coverage at all is just plain stupid. If you look at the contract (oh that's right, you didn't) it makes no guarantees that you will have service 100% of the time.
Your mechanic example is just plain ridiculous. Since it's a car and my safety is on the line then I don't take it to the 'cheapest' nor would I accept someone not doing anything at all.

1:59 - It is fit for purpose. I am on 3 and use it on a daily basis but put up with the dropouts and sometimes poor connection because it's cheap.

If you'd bothered researching your consumer rights (oh that's too hard as well) then you would have been at the TIO and out of your contract long ago.

Easier to have a whinge, snivelling on a website, blaming everyone else rather than getting of your collectives and doing something about it.