Less than 2 weeks after signing up for a N97mini on a 24mth contract, I started experiencing phone problems could not make/receive calls or texts. The next day I went to take it to my local Vodafone store to have it repaired as it was under the initial 1 month replacement warranty. I got to where our local store is, to find it closed down whilst the shopping centre was being remodeled. I rang Vodafone to see if I could post it to a repairer in Perth, which is 2 hours away. They told me if I want it fixed/replaced I will have to hand deliver it to the nearest store which is 1.5hr drive away. When I signed up for this plan I also received a usb modem, but no sim card for it. I also got told that I'd have to drive to nearest store to get this. I told the customer service officer that was totally unreasonable as i work,so would have to take 2 days off (one to drop off and one to pick up),and it would cost me at least $80 fuel. He told me we'll reimburse you for the inconveinece,to which I asked how. He told me that the store will have a form for me to fill in that I can submit to ask for reimbursement. I thought this too good to be true so I rang the store to ask if in fact they do have sucha form to which I was told no. I asked the store assistant how I could go about getting it sorted without me losing time having to drive the 3hour round trip. They told me to ring the customer care number as they may be able to sort something out. So after another 1/2hr on hold I got nothing useful from them. It was 3months before the local shop reopened(no sign advertising when this would happen) and 4 months before I finally got a sim for my modem. All of which I still had to pay my monthly bill, without being able to use my new phone/get a replacement phone and not being able to use my modem.