Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13775 Someone from NSW thinks vodafone is greedy & incompetent at 21 Jan 2011 11:08:10 AM
tried to order an andoid phone on the vodafone online store back in sept/2010. after waiting 4 days got a message to say couldn't process my order as insufficient indentification was produced??. I then cancelled the order with a customer service person. But wait there's more....about 7 working days after cancelling the order, abracadabra! the phone suddenly appeared on my desk at work (courier dropped it there without even a signature!) By this time i had already ordered a new android handset from Optus online, which was delivered to me within 48 hours!.
Anyhow, another call to vodafone customer service to organise returning the handset, and what a pain that was. I think i was on hold for periods of up to 1 hour or more!! just to speak to someone. By the way, it took me about 6 attempts and over 3-4 days to actually speak to someone who could organise for the handset to be collected. Finally about another week later the return satchel arrived and i sent back the handset. You thought that was going to be the end of the story..didnt you! Oh no, Xmas eve 2010, i received a Final Notice letter for about $133.00 demanding payment. I called their account dept and just went right off my rocker!!
touch wood havent heard anymore from Vodafail, and hope i never will.
Anyhow, another call to vodafone customer service to organise returning the handset, and what a pain that was. I think i was on hold for periods of up to 1 hour or more!! just to speak to someone. By the way, it took me about 6 attempts and over 3-4 days to actually speak to someone who could organise for the handset to be collected. Finally about another week later the return satchel arrived and i sent back the handset. You thought that was going to be the end of the story..didnt you! Oh no, Xmas eve 2010, i received a Final Notice letter for about $133.00 demanding payment. I called their account dept and just went right off my rocker!!
touch wood havent heard anymore from Vodafail, and hope i never will.