Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13785 Someone from NSW thinks vodafone is Absolutely Dreadfull at 21 Jan 2011 11:16:48 AM
I was with Vodafone for 14 Years until last week. I finally had enough of the consistantly poor service they provide. Early 2010 I broke my phone and needed to claim onmy phone insurance. I was told to take the phone to the nearest Vodafone store and they would send it away and I would receive a new phone within 5 working days via courier. Given that I was now without a phone I thought they might replace the phone with Store stock. I was informed that this was not how things were done.
2 weeks passed and still my phone had not arrived. I became increasinyl angry and phoned Vodafone to complain. When I FINALLY got through I waas told there was nothing they could do to track the location of my phone or its estimated arrival date. They suggested I phone the store or Vodafone Insurance (which is an outsourced service ny they way.
A customer service person at the store took my name and number nad promised to follow it and call me back. I never heard from him. I phoned thie insurers and they wiped their hands clean saying it was nothing to do with them and they couldnt help. Everyone just passed the buck and no-one was able to tell me when my phone might arrive or when. Finally I had to phone the TIO who contacted Vodafone. A rep phoned me and said as compensation I could end my contract early and if I wanted another phone straight away I could then sign on for another 24 month contract. You must be joking right? Finally received the phone 2 weeks after the claim was put in.
This is not the opnly problem I have had with them but it is the most recent.
Trying to get a phone replaced under warranty with this mob can be a nightmare as well. I dont understand why if a phone is clearly faulty they cant just replace it on the spot. NO. it has to go to the "repair centre" where it is "assessed" and then they want to replace it with a refurbished phone. I dont want a refurbished phone! If its broken I want a replacemnet with a brand new one straight away. Subsequent research I have conducted suggests it is unlawfull not to replace the item straight away.
Anyway have just changed carriers. Goodbye Vodafone, I cant say its been a great 14 years.
P.S (tip for vodafone) Hire a larger number of more competent call centre customer service operators for a start. People hate waiting to talk to someone and it is even worse when you finally through the quality of the service is dreadful anyway.
2 weeks passed and still my phone had not arrived. I became increasinyl angry and phoned Vodafone to complain. When I FINALLY got through I waas told there was nothing they could do to track the location of my phone or its estimated arrival date. They suggested I phone the store or Vodafone Insurance (which is an outsourced service ny they way.
A customer service person at the store took my name and number nad promised to follow it and call me back. I never heard from him. I phoned thie insurers and they wiped their hands clean saying it was nothing to do with them and they couldnt help. Everyone just passed the buck and no-one was able to tell me when my phone might arrive or when. Finally I had to phone the TIO who contacted Vodafone. A rep phoned me and said as compensation I could end my contract early and if I wanted another phone straight away I could then sign on for another 24 month contract. You must be joking right? Finally received the phone 2 weeks after the claim was put in.
This is not the opnly problem I have had with them but it is the most recent.
Trying to get a phone replaced under warranty with this mob can be a nightmare as well. I dont understand why if a phone is clearly faulty they cant just replace it on the spot. NO. it has to go to the "repair centre" where it is "assessed" and then they want to replace it with a refurbished phone. I dont want a refurbished phone! If its broken I want a replacemnet with a brand new one straight away. Subsequent research I have conducted suggests it is unlawfull not to replace the item straight away.
Anyway have just changed carriers. Goodbye Vodafone, I cant say its been a great 14 years.
P.S (tip for vodafone) Hire a larger number of more competent call centre customer service operators for a start. People hate waiting to talk to someone and it is even worse when you finally through the quality of the service is dreadful anyway.