Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1380 Someone from NSW thinks vodafone is Top failure at 21 Dec 2010 08:24:00 PM
Purchased a Blackbury Bold, having continual issues with no 3G service, always on EDGE.
Txt & MMS fail, pictures do not arrive at my parners phone, message is there but picture is X in a box. Tech support useless, want to do "master reset" sending "service books" have given up on Lara, useless system.
All the apologies don't help, phone has shut down with "invalid sim" takes hours to speak to someone in a call centre, then poorest line quality cannot understand person. For a Telco, has the lowest quality lines in existance.
Contacted TIO and lodged complaint, waiting for my ten days, cannot eat apology. work for myself and do Airconditioning service, customers cannot reach me.
Txt & MMS fail, pictures do not arrive at my parners phone, message is there but picture is X in a box. Tech support useless, want to do "master reset" sending "service books" have given up on Lara, useless system.
All the apologies don't help, phone has shut down with "invalid sim" takes hours to speak to someone in a call centre, then poorest line quality cannot understand person. For a Telco, has the lowest quality lines in existance.
Contacted TIO and lodged complaint, waiting for my ten days, cannot eat apology. work for myself and do Airconditioning service, customers cannot reach me.
22 Dec 2010 10:20:15 AM: I think Vodafone/3 should defintiely ditch skype as the way of contacting Mumbai!
22 Dec 2010 11:38:43 AM: They use skype? OMG that explains everything.
22 Dec 2010 02:41:28 PM: They don't use skype.