26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13804 Someone from WA thinks vodafone is clueless at 21 Jan 2011 11:30:30 AM
I could cite plenty of grievances but the one that got up my nose the most was when I last upgraded my phone. I was already a Vodafone customer, and wanted to get a new iPhone on a contract. I contacted my local Vodafone store to make sure that they had stock and was told they had plenty, however, these were set aside for potential 'new connects'. Existing customers, I was told, would have to join a waiting list. Rang a number of other stores only to be told the same thing. You can't blame the salespeople for treating existing customers as second class citizens, because they work off commission and this is how Vodafone pays them - they are rewarded for finding new suckers to lock into contracts, not for keeping existing customers happy. I complained to Vodafone and received the customary 'fob off'. They were happy to lie, denying that this was how staff were remunerated - not realising I have friends who work there who can confirm otherwise. Don't Vodafone understand it's far cheaper to retain an existing customer than keep a new one?