Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13806 Someone from NSW thinks vodafone is reception issue/over charged. at 21 Jan 2011 11:31:00 AM
Calls have dropped out reguarly since i purchased my new iphone on a plan with vodaphone. On two sepreate occasions the reception has completely dropped out for more then 5 days at a time. I am on a $49 a month plan barely use internet (as i have wireless in my home) and do not use my phone extensively, some how the bill for the last 2 months was $179.81. i don't see how that adds up.
Not only am i dissatisfied with my service as a customer, but i am also paying twice as much as i assumed.
Not only am i dissatisfied with my service as a customer, but i am also paying twice as much as i assumed.
21 Jan 2011 11:49:11 AM: This happened to me too, I was on a $65 plan and my bills were always $180 or over. Turns out it was an error on vodafone's end (of course) the sim they sent me for my iPhone was supposed to be for my mobile broadband. I dunno how this works tho since iPhones use a micro sim. Anyway vodafone admitted they stuffed up and owe me money. They might have done the same with you?