Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13808 Someone from NSW thinks vodafone is a complete joke. at 21 Jan 2011 11:32:52 AM
i travel from guildford to the city in sydney every day, i have my vodafone blackberry and a telstra blackberry for support purposes at work.
both handsets are identical.
email is forwarded from the same address and same exchange server to both handsets.
the telstra one recieves them sometimes up to 30 mins before the vodafone one.
the telstra phone has full 3G coverage all the way to circular quay (except in the tunnels of winyard and town hall) which is to be expected but everywhere else it has full reception and i can browse web pages and do anything i like with it and pages load the same speed every time.
with the vodafone handset, it has 3G maybe 15% of the time, and during those times its only a few bars not full coverage and most of the time page requests just time out even when it says its 3G, infact its more responsive when it has dropped down to EDGE or GPRS and they are rediculously slow at the best of times.
i can literally do 15-20 google searches on the telstra one in the time i can get one search on the vodafone one.
from lidcombe to merrylands seems to be a hideously patchy area for vodafone and i am lucky to have any reception at all let alone think about data services.
i have had both phones for 6 months now, and this has been the case the whole time it really is a complete farce that vodafone can get away with charging people for a service like this.
the minute my contract ends i will be carrying 2 telstra blackberrys around....
its one thing to get a bad service and know its bad, its so much worse when you have the service you should be recieving for your money right there in your other hand.
both handsets are identical.
email is forwarded from the same address and same exchange server to both handsets.
the telstra one recieves them sometimes up to 30 mins before the vodafone one.
the telstra phone has full 3G coverage all the way to circular quay (except in the tunnels of winyard and town hall) which is to be expected but everywhere else it has full reception and i can browse web pages and do anything i like with it and pages load the same speed every time.
with the vodafone handset, it has 3G maybe 15% of the time, and during those times its only a few bars not full coverage and most of the time page requests just time out even when it says its 3G, infact its more responsive when it has dropped down to EDGE or GPRS and they are rediculously slow at the best of times.
i can literally do 15-20 google searches on the telstra one in the time i can get one search on the vodafone one.
from lidcombe to merrylands seems to be a hideously patchy area for vodafone and i am lucky to have any reception at all let alone think about data services.
i have had both phones for 6 months now, and this has been the case the whole time it really is a complete farce that vodafone can get away with charging people for a service like this.
the minute my contract ends i will be carrying 2 telstra blackberrys around....
its one thing to get a bad service and know its bad, its so much worse when you have the service you should be recieving for your money right there in your other hand.