Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13819 Someone from NSW thinks vodafone is stupid at 21 Jan 2011 11:49:50 AM
To make a long story short, my daughter ordered an IPhone 4 without my permission on my account. Made her cancel it the same day. Next bill comes in and im charged for the IPhone. Called and sorted out the bill and was told everythings okay we can see that the phone wasn't sent out. Bingo!! 2 weeks later an IPhone 4 arrives. Not to my address but my daughters boyfriends address. Left the phone and did nothing for about 2 months thinking they would chase it up. (High Hopes) I have rung twice and explained that I have an IPhone that im not paying for. Do they want to do anything about it? NO!!!
They told me to send it back by express post. Told them that they sent it they can pick it up. No one wants to do anything about it. Still have the IPhone. I bet there just waiting for it to be connected so they can charge me for it. Wont happen though. I already have an IPhone 4. No one could answer the question of how can they send a phone to a different address then is on my account. Wouldn't that ring alarm bells. If I was ordering a phone I would want it to my own address.
They told me to send it back by express post. Told them that they sent it they can pick it up. No one wants to do anything about it. Still have the IPhone. I bet there just waiting for it to be connected so they can charge me for it. Wont happen though. I already have an IPhone 4. No one could answer the question of how can they send a phone to a different address then is on my account. Wouldn't that ring alarm bells. If I was ordering a phone I would want it to my own address.
21 Jan 2011 11:58:53 AM: I'll buy your Iphone4 for $600 bucks if you want.
21 Jan 2011 12:08:06 PM: You must have one of the Iphones that both my wife and i ordered and never showed :)
21 Jan 2011 06:21:27 PM: Did you kick your daughter's arse for putting you in that position in the first place?