Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13820 Someone from NSW thinks vodafone is Epic Fail at 21 Jan 2011 11:50:09 AM
Like many others, calls constatnyl dropping out. Poor reception. I should not be getting the country network in the metropolitan area. Data service that rarely works, and when it does, its terribly slow. Missed calls and messages and no notifications of such calls. Picture messages only come through from certain people, and sometimes a few days after they were sent.
The coverage thing is what gets me the most. Travelling from Banktwon to Ultimo everyday, no reception around bakstown at all. And it drops out constantly between bankstown and the city. Previously I was working in North Sydney, jsut after I signed up to this contract a little over a year ago now, and at the best of times had 1 bar of reception. North sydney is a major business area and should have soem of the best coverage. But no.
Havent bothered even contacting vodafone as I know it will be put to a call centre overseas where they will tell me that it is my handset and not the network that is the problem.
Vodafone should allow all digruntled customers to break thier contracs early without termination fees due to thier terrible service. I dont understand why its so bad here, in the UK and europe their coverage is fantastic.
The coverage thing is what gets me the most. Travelling from Banktwon to Ultimo everyday, no reception around bakstown at all. And it drops out constantly between bankstown and the city. Previously I was working in North Sydney, jsut after I signed up to this contract a little over a year ago now, and at the best of times had 1 bar of reception. North sydney is a major business area and should have soem of the best coverage. But no.
Havent bothered even contacting vodafone as I know it will be put to a call centre overseas where they will tell me that it is my handset and not the network that is the problem.
Vodafone should allow all digruntled customers to break thier contracs early without termination fees due to thier terrible service. I dont understand why its so bad here, in the UK and europe their coverage is fantastic.