Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13829 Someone from QLD thinks vodafone is EPIC FAIL at 21 Jan 2011 12:05:25 PM
I have been with vodafone for 10 years but will be changing to another provider when my contract runs out in a few months. My calls drop out all the time, my reception changes from room to room in my house, I have to stay in the front of the house if I want to make a call. Most of the time my internet data transfer is slower than dial up and am unable to use the web on my iPhone as the pages time out! I have complained to customer service only to be told it's my phone and to turn it off and on haha. I no longer bother even calling them due to the long hold time, usually around 40 minutes but sometimes it has been longer. I also find it hard to understand some of them and have even asked to be tranfered to another representitive only to be told no. It's shocking that such a major company can be so dodgy.