Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13857 Someone from NSW thinks vodafone is myvodafone account at 21 Jan 2011 12:34:22 PM
21 Jan 2011 12:46:12 PM: Hi, I have to disagree. Not all mobile carriers are the same. I used to be a 3 customer before the merge with Voda, then swapped over to Telstra and haven't looked back. Aussie call centre with minimal waiting times, bills are spot on, reception is great in terms of coverage and speed, and no, I don't have an affiliation with Telstra, just giving honest feedback!
21 Jan 2011 01:22:42 PM: Why are you wetting your pants cos you couldn't access their website? was it perhaps because you'd left it to the last minute to pay the bill? Must be their fault.
21 Jan 2011 02:10:54 PM: I have to agree with the 2 above comments. You should never leave paying the bill to the last minute as there might be problems as you said and the processing of a payment and letting the money clear will mean that it will take a few business days. I also think that we should stick to Telstra, i just made the move from Optus as they are just as bad as Voda, Telstra bills are always right, easy to read & understand & mobile internet is fast & reliable. Also i did have a problem too with the Vodafone online payment service, but it worked the next day.
21 Jan 2011 04:26:29 PM: I disagree with the comments above It's your bill and as long as you pay the bill on time then who cares!!!!!!! you should be able to access their stupid web site whenever you like!!!!!!!!!