Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13868 Someone from SA thinks vodafone is UBER FAIL at 21 Jan 2011 12:53:21 PM
Been a Vodafone customer for over 10 years. Used to work for them in fact. Never had a problem with coverage or my bill and actually believed in the product until 2008. Full spectrum 3G comes in and I live 5 minutes out of Adelaide, can only get "poor" on my modem. My new iphone then loses signal and I get call fail more often than I get calls. I can learn to live with slow internet for a cheap plan UNTIL ALL of the customer care and upgrades is outsourced to India causing a number of problems that only become evident when you are involved in them.
The one I am in now- got the new Iphone 4, it has a giant display fault, (fair enough some of them are duds) Call Customer care. After a 20 minute wait they tell me that I have to talk to another department, another 20 minute wait. This guy tells me that I have to go into a store (the reason I got it over the phone in the first place was so I didn't have to go into a store) and they can send it off for repair for me. I HAVE HAD THE PHONE ON LITERALLY TEN MINUTES and he wants me to send it off for repair. I said no I would like the DOA phone replaced instore once they verify the fault. He says they can't cause store stock comes from a different warehouse than online stock. What a logistical idiocy having a singular company with different warehouses that can't communicate. I tell the guy I am willing to go in to a store for them to verify the fault but I want another one sent out to me.
The after mush of me repeating " I am not happy" they guy says if I get the store guy to put a note on the account he will call me back at 1pm today (adelaide time) and organise a new phone to be sent to me.
It is 2:18pm and I'm sill waiting.
Over the past year I have had hundreds of dollars credited to my bill for overcharges and misdirection of payments to OTHER PEOPLES BILLS. I was disconnected for a month while I had to prove I had made a payment and each person I sent the details to lost them or didn't receive them.
I am glad I left working for a company that I no longer believe in
The one I am in now- got the new Iphone 4, it has a giant display fault, (fair enough some of them are duds) Call Customer care. After a 20 minute wait they tell me that I have to talk to another department, another 20 minute wait. This guy tells me that I have to go into a store (the reason I got it over the phone in the first place was so I didn't have to go into a store) and they can send it off for repair for me. I HAVE HAD THE PHONE ON LITERALLY TEN MINUTES and he wants me to send it off for repair. I said no I would like the DOA phone replaced instore once they verify the fault. He says they can't cause store stock comes from a different warehouse than online stock. What a logistical idiocy having a singular company with different warehouses that can't communicate. I tell the guy I am willing to go in to a store for them to verify the fault but I want another one sent out to me.
The after mush of me repeating " I am not happy" they guy says if I get the store guy to put a note on the account he will call me back at 1pm today (adelaide time) and organise a new phone to be sent to me.
It is 2:18pm and I'm sill waiting.
Over the past year I have had hundreds of dollars credited to my bill for overcharges and misdirection of payments to OTHER PEOPLES BILLS. I was disconnected for a month while I had to prove I had made a payment and each person I sent the details to lost them or didn't receive them.
I am glad I left working for a company that I no longer believe in
21 Jan 2011 12:56:20 PM: Take the iPhone straight to Apple, you won't even need a receipt. They'll give you a new one.