I have been a loyal Vodafone customer for 8years and for the first time in August 2010 I went on a contract (before was only a pre-paid customer) and got a Nokia N97 mini. Biggest stuff around ever!! The phone started stuffing up in the first week with a mirad of faults as long as your arm. Went back to store and was told to call customer service and spent 2 1/2 hours on hold only to be told there was nothing they could do and to go back into a store!! went back to store and they tried to tell me to call customer service again, I was pretty angry and said the phone is brand new and under warranty, I want a replacement. No, they said we'll have to repair it first!! We can send it in for you which could take a week or more or you acn take it youself. well, great customer service, I now had to travel another 2 hours out of my way so I wouldn't be without a phone for who knows how long. Got phone serviced and the next day it was doing the same things it was supposed to be fixed!! Went back to store and still wouldn't repalce and said there was this process of forms etc before I could get a replacement, all the while thinking what's the point of a warranty anyway??!! so they said they had to send it away for repair again before I could get a replacement!!! So here I am one month later and the gave me a new handset only to get home and charge it and within hours it was doing the same thing as the previous phone!!! sooo furious, I now have to waste more time to back to the store ahain. Absolutly livid, if it is not resolved tomorrow when I return it I will be cancelling my contract and contacting the ombudsman