Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13883 Someone from NSW thinks vodafone is customer service/SMS/3G sucks at 21 Jan 2011 01:22:43 PM
When calling for assistance to the vodaphone support number I have never managed to get through to a human in less than 40 minutes. The vodaphone store from which i signed up is no faster at getting through.
SMS are delayed by hours more than 75% of the time, so that it is not even worth texting anymore.
The internet through their 3G service on my iphone fails to connect more than half the time, despite supposedly good reception.
There is no excuse for such poor service. Who ever is responsible should be fired.
In the meantime vodaphone should offer to reduce fees and costs by more than 50% given they provide less than 50% of the service they have promised.
If I was a shareholder I would be considering legal action given the obviously negligent manner in which the directors are running the country and reducing shareholder value.
SMS are delayed by hours more than 75% of the time, so that it is not even worth texting anymore.
The internet through their 3G service on my iphone fails to connect more than half the time, despite supposedly good reception.
There is no excuse for such poor service. Who ever is responsible should be fired.
In the meantime vodaphone should offer to reduce fees and costs by more than 50% given they provide less than 50% of the service they have promised.
If I was a shareholder I would be considering legal action given the obviously negligent manner in which the directors are running the country and reducing shareholder value.