Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13910 Someone from QLD thinks vodafone is Epic Fail at 21 Jan 2011 02:16:20 PM
This time - I missed calls from work because the phone didn't ring (full reception bars) and then the Voicemail came three days later - Vodafone offered to send my handsets (that's right, two, I bought the second one because the first one had the same issues) away for up to 8 weeks. They refused to admit that it's a network issue, even when I pointed out that I had both a Blackberry and an iPhone with THE SAME PROBLEMS. And when I pointed out that the loan phone did not have internet capabilities, and asked if they could cancel the internet section of my bill for the time the phones were away, the poor girl at the Vodafone store had to explain to me that it's 'impossible'. I am three months from the end of my contract and I will not be renewing it. I'm currently trying to get them to let me out early - they've cost me twice as much in lost shifts in the last week than the payments on the rest of my contract.