Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13911 Someone from NSW thinks vodafone is UberFail at 21 Jan 2011 02:19:11 PM
I signed up for Vodafone mobile internet. Paid $150 for the little modem and a SIM card. When I got it home I found that to get any reception at all on the thing I had to fix it to the outside of my house, and even then, reception drops out every so often, just like my phone service. I figured I'd try it for a month as some internet was better than no internet. I paid the $50 dollar bill at the end of December. After an infuriating month of having to wait hours for a page to load (if it loads at all) and constantly having Skype drop out on me in the middle of talking to my family back home, I get a bill for over $600. First they are claiming that I have not paid my first bill, even though my bank statement clearly states that I did; then they say that my fiancee and I used over 30G in under a month. I'm not sure how thats possible when the modem can't connect for over half the time anyway. But try explaining that to the tech support in India. They refused to take my complaint because their "records" show that I owe $600 dollars.
It gets worse....
I paid $150 for the modem and was told that it is unlocked and we are free to put in any SIM card we want... WRONG! Its locked to Vodafone. So I called their "help line" to get the unlock codes.... 45 minutes of holding... LARA... More holding...
The woman who I spoke to couldn't speak english well enough to know what an unlock code was. After speaking to her mangers manager and being disconnected and not called back 3 times, I was told to "go to the website as they did not know any unlock codes."
On the website, no unlock codes where available. And to get them I am required to pay $75 dollars.
I now have the number of the Ombudsman and will try to get them off him if I can get enough reception to make a call... And considering that I can't call my fiancee's phone when its 2 feet away from me I doubt I'll be able to.
It gets worse....
I paid $150 for the modem and was told that it is unlocked and we are free to put in any SIM card we want... WRONG! Its locked to Vodafone. So I called their "help line" to get the unlock codes.... 45 minutes of holding... LARA... More holding...
The woman who I spoke to couldn't speak english well enough to know what an unlock code was. After speaking to her mangers manager and being disconnected and not called back 3 times, I was told to "go to the website as they did not know any unlock codes."
On the website, no unlock codes where available. And to get them I am required to pay $75 dollars.
I now have the number of the Ombudsman and will try to get them off him if I can get enough reception to make a call... And considering that I can't call my fiancee's phone when its 2 feet away from me I doubt I'll be able to.
21 Jan 2011 03:48:28 PM: My partner and I have the same issue. We have been told we used over 17Gb of data when we can't connect half the time. OUr unlocked mobile brodband dongles and the unlocked mobile phone are all locked to vodafone/crazy johns and can't be unlocked without paying. We had a billing enquiry done and they never called back about it. When I called them they said they did call us and gave us the results. Just another lie from vodafone