Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13920 Someone from SA thinks vodafone is Over the top at 21 Jan 2011 02:26:28 PM
Mess? More like chaos .. my calls drop out, my phone goes through to voicemail without ringing then the voicemail will take hours (& days) to come through. Yesterday I rang vodafone 5 times in a window of 15 minutes. EVERY call dropped out! I also got fed up with not being able to either understand what the person was saying because their accent was too heavy or they spoke really softly. I got fed up with the voice recognition software not recognising what I was saying. As I'm a business I'm over the poor performance. I find it amusing how the technical help tell me to do the exact opposite of what the shop people do. Between the two of them one sets my phone settings one way and then the other tell me to set it back to what it was. Why can they not agree? Why do they blame my phone?
Also, it is worth considerng the class action against Vodafone