Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13928 Someone from WA thinks vodafone is Pretty fail at 21 Jan 2011 02:44:12 PM
Mainly very inconsistent 3G, I am in CBD and get very poor response.
Only really experienced serious call issues this week (not withstanding the December outage).
Had numerous dropped calls, inability to place SMS , but seem to receive ok (of course I don't know how many I am NOT receiving.)
Made worse by lack of local support after 5pm (call centre closes at 8pm EST)
Incorrect information about fault line being open 24 hours (still haven't found a 24 hour number).
Promises to receive call back after several hours attempting to connect were not followed through until I complained in writing.
Have asked to be released from our current contract so that we can find a provider that can provide.
We pay over $5000 per year for mobile services and do not think it unreasonable to be able to get coverage and response. Back to Telstra as soon as I get that release.
Only really experienced serious call issues this week (not withstanding the December outage).
Had numerous dropped calls, inability to place SMS , but seem to receive ok (of course I don't know how many I am NOT receiving.)
Made worse by lack of local support after 5pm (call centre closes at 8pm EST)
Incorrect information about fault line being open 24 hours (still haven't found a 24 hour number).
Promises to receive call back after several hours attempting to connect were not followed through until I complained in writing.
Have asked to be released from our current contract so that we can find a provider that can provide.
We pay over $5000 per year for mobile services and do not think it unreasonable to be able to get coverage and response. Back to Telstra as soon as I get that release.