Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13929 Someone from SA thinks vodafone is Most of the time at 21 Jan 2011 02:44:19 PM
I have been a customer since their inception. Unfortunately I have been experiencing more frequently in the last 6 months to a year, increase in drop outs, even with four or five bars of signal. Delayed sms, sometimes days and also delayed voice mails with no record of the person actually calling, only finding out when I receive their voice message 4 to 5 days later, great when you are expecting job offer calls! I have also suffered at the hands of their support team trying to contact them is not much fun when they keep you on hold for 45mis to an hour then transfer you to someone else, if you are lucky, and then have to re-explain everything again or they cut you off instead.
24 Jan 2011 01:49:07 AM: But when the cousins of those f**kers calls in the middle of getting dinner or something, no way in the world you can get rid of them. They even call you back if you hang up on them!