Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13939 Someone from NSW thinks vodafone is Shonky all round at 21 Jan 2011 02:56:11 PM
For 2 years my calls dropped out and that was if I was lucky to even be able to make any calls!! It got to the stage where the only solution was for me to buy out my current plan and take on a new phone and plan...how stupid of me...I should have just changed to a different phone company. For the last year at least I have not been able to log into "myvodafone" online account and can never access my usage details. I rang Customer Care (which is an oxy moron) and was on hold for 1 Hour and 27 mins before getting through and was just told the issue was a network issue which would be fixed in 24 hours. What a crock ...They clearly have no idea because this issue has been happening for over 12 months!!!!!!! I have now escalated the issue via a complaint - so lets see if this ever gets sorted.