Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13945 Someone from ACT thinks vodafone is Epic Fail at 21 Jan 2011 03:01:15 PM
Having used to work for Vodafone in Geelong, I had an incentive to put up with their terrible coverage because they were paying half my bill for me. Even still, I made complaints to their customer care line with no luck. Now, I live in Melbourne and work in the CBD and my coverage is worse than ever! Driving down Russell Street the other day, my phone was SEARCHING... this is unacceptable! I never have internet coverage (always having to use WIFI) and at my house the phone drops in and out of coverage constantly. I have checked with retail staff and the online coverage maps and I should have FULL 3G reception everywhere.
I rang Vodafone to complain AGAIN about this on Tuesday. After sitting on hold for 30 minutes, I was told I needed to be transferred to a different department. After 30 minutes on hold for the second time, my service dropped out before I could speak to someone. I called back again, asked to be put through the the Network department, and after 30 minutes on hold AGAIN finally got to speak to someone. I explained all my issues and they said "you need to speak to the network department". I said "Didn't I come through to them?" they said "no, this is the billing department and the network department closed at 8 so you will call them tomorrow." You can imagine how annoyed I was with this situation! This was at 8.10. If they had answered my call in the first place and put me through to the right department, it may have been sorted. SO! I call back on Wednesday, speak to someone from Network and they say they can't do anything about canceling contracts so I'm out through to the Collections department. I'm getting more and more pissed every second with this! I tell them my story AGAIN and they say that because I've moved addresses, they will not cancel my contract without a fee because my network is checked to the address where the phone is provisioned. I told them that it was a MOBILE phone and should work everywhere. If I wanted a home phone, I would've got a landline! They then said they would do me a deal because I used to work for them and let me cancel the contract without a fee however I have to pay for the phone. Good work Vodafone! We all know why you do that! Because the phones are where you make your money! Not only that but what good is a iPhone 4 to me that is locked to Vodafone?! Last time I checked you couldn't unlock the iPhones because it voided your warranty! So you now want me to PAY for I phone I don't even want to use on your network when I'm getting it for free! I told them I would send them back the phone (because they just refurbish them and give them to you when you're phone is replaced under repair anyway) and they told me that was not an option and I was given my option and if I didn't like it, to take it to the Ombudsman. Thanks for the advice, that is exactly what I did! They say that the success rates for mergers are only at about 30%... well, look out! I'm pretty sure that unless they pull their fingers out, this one with 3 is SURE to fail!
I rang Vodafone to complain AGAIN about this on Tuesday. After sitting on hold for 30 minutes, I was told I needed to be transferred to a different department. After 30 minutes on hold for the second time, my service dropped out before I could speak to someone. I called back again, asked to be put through the the Network department, and after 30 minutes on hold AGAIN finally got to speak to someone. I explained all my issues and they said "you need to speak to the network department". I said "Didn't I come through to them?" they said "no, this is the billing department and the network department closed at 8 so you will call them tomorrow." You can imagine how annoyed I was with this situation! This was at 8.10. If they had answered my call in the first place and put me through to the right department, it may have been sorted. SO! I call back on Wednesday, speak to someone from Network and they say they can't do anything about canceling contracts so I'm out through to the Collections department. I'm getting more and more pissed every second with this! I tell them my story AGAIN and they say that because I've moved addresses, they will not cancel my contract without a fee because my network is checked to the address where the phone is provisioned. I told them that it was a MOBILE phone and should work everywhere. If I wanted a home phone, I would've got a landline! They then said they would do me a deal because I used to work for them and let me cancel the contract without a fee however I have to pay for the phone. Good work Vodafone! We all know why you do that! Because the phones are where you make your money! Not only that but what good is a iPhone 4 to me that is locked to Vodafone?! Last time I checked you couldn't unlock the iPhones because it voided your warranty! So you now want me to PAY for I phone I don't even want to use on your network when I'm getting it for free! I told them I would send them back the phone (because they just refurbish them and give them to you when you're phone is replaced under repair anyway) and they told me that was not an option and I was given my option and if I didn't like it, to take it to the Ombudsman. Thanks for the advice, that is exactly what I did! They say that the success rates for mergers are only at about 30%... well, look out! I'm pretty sure that unless they pull their fingers out, this one with 3 is SURE to fail!