Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13965 Someone from QLD thinks vodafone is No internet ever at 21 Jan 2011 03:33:59 PM
My partner and I are with Crazy John's who deal for Vodafone. We have had internet issues for almost a year now and have gotten as far with tech support as replacing our sim cards and having our service disconnected then reconnected. Upon reconnection we received a call asking if the net was working and we told them it was working but still not well. They just said ok and hung up. Ring back 2 weeks later to find out why we have had no further tech support and they had put in the notes that we had told them the internet was working fine.
The notes they have on our account are nothing but lies they have made up to get out of actually having to do anything. Instore can't help because they just have to ring tech support like us. Tech support has also lied to the store staff trying to help us just to get rid of them. Tech support has also hung up on me because I told them to shut up when they kept talking over me. I didn't even swear I just told him he needs to shut up..
Still have no internet and still haven't gotten more tech support months later
The notes they have on our account are nothing but lies they have made up to get out of actually having to do anything. Instore can't help because they just have to ring tech support like us. Tech support has also lied to the store staff trying to help us just to get rid of them. Tech support has also hung up on me because I told them to shut up when they kept talking over me. I didn't even swear I just told him he needs to shut up..
Still have no internet and still haven't gotten more tech support months later
22 Jan 2011 08:24:14 AM: I would have hung up on you too if you to told me to shut up. Really, that's no way of endearing someone who you are trying to get to help you.
22 Jan 2011 05:58:01 PM: He wasn't trying to help me. He was only interested in telling me the lies other customer service people had written on the account and was constantly talking over me. I told him to shut up considering I couldn't get a word in edgewise with him just sprouting all the crap that was written on the account which in no way coincides with what is actually happening on the account
24 Jan 2011 10:55:08 AM: I must admit having worked for Vodafone in the past the Tech support guys kinda have this thing where if they cant help you they try to confuse you and keep talking jargon just to confuse you enough that you hang up thinking they are working on your problem.