Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13969 Someone from NSW thinks vodafone is retarded at 21 Jan 2011 03:41:33 PM
since i have been on my vodafail plan, i have had no reception at home, 3 of my friends houses, and sometimes even in Miranda Westfield.
Being over charged constantly even though im on a $59 dollar plan i end up paying atleast 15 dollars more, when trying to call vodafail about it, i sat on call waiting for almost an hour with the land line, the battery from the land line phone ran out before they could ever talk to me. after going to a vodafail store and telling them the situation they told me, everyone gets overcharged on vodafail and if i didnt like it i should sign up to Telstra or Optus, after asking a second question about bad reception issues they said vodafails hardware is old and they cant do anything about it, and that i should complain to someone that really cares like my mummy.
Being over charged constantly even though im on a $59 dollar plan i end up paying atleast 15 dollars more, when trying to call vodafail about it, i sat on call waiting for almost an hour with the land line, the battery from the land line phone ran out before they could ever talk to me. after going to a vodafail store and telling them the situation they told me, everyone gets overcharged on vodafail and if i didnt like it i should sign up to Telstra or Optus, after asking a second question about bad reception issues they said vodafails hardware is old and they cant do anything about it, and that i should complain to someone that really cares like my mummy.
ashleigh