Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13972 Someone from NSW thinks vodafone is Poor - 10 at 21 Jan 2011 03:50:45 PM
Almost EVERY call I receive or make drops out. There is huge blackspots all over sydney city, poor reception in the eastern suburbs (Vaucluse, Watsons Bay). To have a phone contract that your phone does not ring whilst it sits on your coffeetable due to the coverage in our capital city is terrible, especially considering one of my kids has a life threatening kidney disease.
I also asked Vodafone to check the coverage map for Blueys Beach, Smiths Lake and Pacific Palms as I have recently purchased a house in the area. The coverage map states FULL RECEPTION but in actuality there is NO RECEPTION for miles around, not even a bar. Great news again for me as my kid has a life threatening kidney disease and I can't use my phone at my new house...
The $45 unlimited plan seems too sweet. Why not bring customers down from $120 unlimited plans to the unlimited $45 plans? Greed? Just don't care?
Tethering internet always seems impossible, data is ssllllllooooooooowww, calls always drop out and there is terribly unreliable coverage..
Vodafone, you'll be lucky if you last a couple of years in this country the way your going..
I also asked Vodafone to check the coverage map for Blueys Beach, Smiths Lake and Pacific Palms as I have recently purchased a house in the area. The coverage map states FULL RECEPTION but in actuality there is NO RECEPTION for miles around, not even a bar. Great news again for me as my kid has a life threatening kidney disease and I can't use my phone at my new house...
The $45 unlimited plan seems too sweet. Why not bring customers down from $120 unlimited plans to the unlimited $45 plans? Greed? Just don't care?
Tethering internet always seems impossible, data is ssllllllooooooooowww, calls always drop out and there is terribly unreliable coverage..
Vodafone, you'll be lucky if you last a couple of years in this country the way your going..